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Shipping policy

 

Shipping

We have a network of logistic partners to ship our products worldwide.  Orders will be shipped by the most economical partner given the size, weight and destination unless another carrier is selected or specified during the checkout process.  If specific shipping requirements are needed (such as rush shipping, no signature required, power gate needed, etc.), please contact us directly or provide instructions during checkout.

Orders are packaged well to ensure safe and timely receipt of products.  You will be contacted if your order requires additional packaging that will incur additional shipping costs.

4’x8’ Sheets and oversized sheets shipped within Greater Vancouver may often be shipped without skids.  Full sheets shipping out of this area will usually require a skid.  A minimum skid charge of $50 will apply.  It is often less expensive to pay for cutting and less likely for damage to have your sheet order cut-to-size than pay for the higher freight costs and skid charge for shipping full sheets.

 

Shipping Error

If a shipping error has occurred, please contact us at sales@robertsonplastics.com.  Enter “Shipping Error with Invoice Number” as the subject line for expedited service.  You will be contacted with instructions on how to return and receive the correct item(s).

 

Shipping Returns

To return your product, ship your product to: 107-19505 56 Avenue Surrey BC Canada V3S 6K3.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Return shipments must be sent prepaid with your RMA # clearly indicated on the waybill or package. If your shipment is sent collect, it may by refused and incur additional charges you are responsible for.  If it is received, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

For persons shipping infrequently, we recommend that you use a traceable shipping service or purchasing shipping insurance.  Furthermore, if you are shipping products like adhesives, coatings, or resins in the winter consider shipping in a heated truck.  We cannot return product that has frozen.  We do not guarantee that we will receive your returned item.

Should your return be damaged during shipping, we will assist you with information for you claim but cannot process your return.  A claim must be made with your shipping agent for reimbursement.